Certification Courses

The certification courses below represent the minimum standards as required by Home Services. Check with your company's training manager for any additional training requirements. Without these certifications, the field technician may not be allowed to perform installations, upgrades or service calls.

AVAILABLE CERTIFICATION COURSES


Core Skill Set Certifications

GenieGO

Click here to download the GenieGO Installation and Activation Training. - NEW 03/31/14

Click here to download the full GenieGO Training Course. - NEW 03/31/14

New Hire 2013

Virtual Classroom

Click here to login to the New Hire Virtual Classroom.

 

Ordering Material

Click here to order "hard copies" of the New Hire Certification facilitator guide, participant workbook and the DIRECTV Installation Reference Guide from ViaTech.

 

Material Downloads

Click here to download the Facilitator Guides for the New Hire Courses.

Click here to download the Participant Guides for the New Hire Courses.

Click here to launch the Handheld Simulation.

Click here to access all required videos for the New Hire Courses.

 

CODE

Click here to go to the CODE training materials.

 

 

Click on the graphic below to download and install Adobe Flash Player which is needed for the course:

  Flash Player

Service Certification 2012 Course Materials
Click here to download the Service Certification 2012 Course Materials.
Service Certification 2012 Service Stations
Click here to download the Service Certification 2012 Service Stations materials.
Service Certification 2012 RF and LNB

RF Distribution demo

LNB demo

Service Certification 2012 Virtual Classroom
Click here to launch the Virtual Classroom.
Multiple Dwelling Unit (MDU)
Click here to access the SBCA MFH2 Online Training Program.
Commercial
Click here to access the SBCA SMATV Essentials Online Training Program.
WildBlue FSM Training Materials
Click here to download the FSM materials used for a new certification course.
Quality Assurance (QA) Certification Course
Click here to download the zip file for the QA Certification course.
Home Networking Basics
Click here to download the zip file for the Home Networking Basics course.

Certification Tracking Procedures

What do I do after teaching a certification course?
  1. Click here to download the Master Technician Certification Excel file.
  2. Fill out the Excel file with your class info and then email the file to FieldOpsTraining@directv.com with the subject line: Certificate Request. Note: Define the certification request.
  3. You will receive an email reply with the Excel file containing the certificate numbers for each technician.
  4. Fill out the certificate (contact us or your HSP's Head of Training for the certificate template)and issue to your technicians.

Retro New Hire Certification Process

What if a technician was hired BEFORE the NHTP rollout? Can they still receive a certification without taking the full course?

Yes. Please download the NHTP Retro Certification Process and follow the instructions.