Welcome to The Hub

Check out our 2013 Recruitment Commercial Spot

Produced by the Field Services Training & Communications Team and currently airing on DIRECTV.

Click here to view Windows Media Video version.

Click here to view MPEG 4 version.

 

The Field Services Training Website (also known as The Hub) is your central source of all things related to training for the Home Services network of providers.

Within The Hub you will find:

  • Certification courses
  • Training materials and tests
  • Streaming videos

THE goal

Our DIRECTV Customer Promise

We strive to deliver the best television experience for you every day. Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.

 

Our Vision

To provide direct broadcast satellite customers with the highest quality installation services in the industry.

 

Our Mission

To improve customer satisfaction during the installation of direct to home satellite equipment by providing consistent and timely training courses to the Field Technician. While increasing technical knowledge, we also strive to optimize the Field Technician's communication skills and professionalism - qualities we feel are essential to increasing word-of-mouth referrals and customer loyalty.

 

"Remember the customer comes first (RTCCF)."

"World class customer service - it's not just an act, it's a habit."